Terms and Conditions

Product Depiction

Product images are a representation of the actual product. We attempt to display product images as accurately as possible; however images may vary from the actual product. If you have any questions about any of our products please contact us by phone, email or live chat.

Inventory

We make every effort to keep our product inventory status current; however inventory levels change quickly and cannot be guaranteed. If you would like to confirm that inventory is available for immediate delivery, please contact us by phone, email or live chat.

1) TERMS

Unless otherwise agreed to in writing, payments are due in full before delivery. We accept: VISA, MASTERCARD and AMERICAN EXPRESS. Upon approval for credit, payment terms are Net 30 Days unless otherwise agreed upon. Tri-County Supply reserves the right, at its discretion to refuse credit to anyone it deems unsuitable for the privilege. Overdue accounts will automatically have their credit withdrawn until balance is paid in full. Accounts not paid within the agreed upon terms will be subject to a 2% monthly finance charge.

For assistance with invoices and payments, please contact accounting@tcclean.com
Payment can be made by:
-Credit card
-e-Transfer
-ACH Direct Deposit
-Mailing a cheque to the office, 7109 Dan McGuire Drive, Brighton MI 48116

2) ORDERING

There are four easy ways to order from Tri-County Supply:

1. Shop Online: tcclean.com
2. Telephone: 1-800-229-6500
3. Email: sales@tcclean.com
4. Fax: 1-810-222-1212

3) PRICING

Unless otherwise agreed upon in writing, all pricing is subject to change without notice. Please contact our order desk for confirmed pricing.

4) MINIMUM ORDER

Tri-County Supply does not have a minimum order. Orders less than $250 will be subject to a shipping and handling fee of $15.00, which is applicable to Tri-County Supply service area only. This does not apply for walk-in trade counter orders or pick up orders.

5) SALES TAX

Tri-County Supply is required by law to add the appropriate current tax rate to all invoice sub-totals.

6) DELIVERY

All orders submitted before 4:00pm, will be shipped within 48 business hours, subject to conditions outside of our control. Orders submitted after 4:00 pm will be processed the following business day.

7) RETURN / REFUND POLICY

Returns
At Tri-County Supply, we are committed to your full satisfaction and offer a 90-day return policy on our stocked products, subject to conditions as explained below. To begin a return, please contact our Customer Care Team.

Within 30 Days of the Invoice Date:
All stocked items may be returned within 30 days of the invoice date. If you are unhappy with the product or it did not work as expected, a full refund will be issued in the form of an in-store credit to your account.

Within 90 Days of the Invoice Date:
Unopened stocked items that are in original packaging may be returned and will be subject to a 25% restocking fee. A refund will be made in the form of an in-store credit to your account. Items that have been used, opened, or not in original condition, no longer qualify for a return and/or credit.

Final Sale and Special-Order Items:
Orders for final sale or special-order items cannot be cancelled or returned, and do not qualify for a refund. These items will be noted on the order confirmation and invoice.

8) DAMAGE/SHORTAGE CLAIMS

Our team takes great care in filling, checking and packaging your order. In the event of loss or damage, please note such on the delivery receipt and obtain an inspection report from the freight carrier immediately. It is the responsibility of the consignee to do a piece count before receiving and signing for any product and file any damage or missing claims with the carrier promptly after inspection. Claims must be filed within 3 days of receipt of shipment. For assistance, please contact our Customer Service Department at: 1-800-265-5756.

9) WASTE & DISPOSAL POLICY

Tri-County Supply will pick up and dispose of waste from a customer upon request. The waste can only be packaging from products purchased from Tri-County Supply (example: drums, cubes, skids etc.). There will be a $50.00 Disposal Fee for any waste returned to Tri-County Supply from any customer.  For Empty Plastic Drums Specifically,  the charge is $15.00 per drum.

10) SAME DAY PICK UP POLICY

Same day pick-up of an order is available at Tri-County Supply’s office at 7109 Dan McGuire Drive, Brighton MI. Same day pick up is not available for online orders; please call Tri-County Supply office.

Shipping Terms and Delivery Fee Guidelines

• Tri-County Supply charges a $9.95 Shipping & Handling Fee on every order. Tri-County Supply Service Area is determined by zip code listing below; the map provided is only an illustration of the approximate area included.
• Any delivery to locations outside of Tri-County Supply Service Area will be charged a delivery fee of 20% of the subtotal for the order.
• Locations available for delivery include Mainland USA. For non – continental USA locations , please contact our office directly as online ordering is not available and these regions are subject to alternate delivery terms and fees.
• Tri-County Supply reserves the right to charge freight and handling fees including, without limitation, fees for small orders, special handling and deliveries outside our normal shipping area (refer to service area map for exact boundaries).
• For any same day or next day deliveries, please contact our office before 10:00AM. A minimum charge of $49.99 will be applied for same day delivery and $29.99 for next day delivery. Same day and next day delivery is not available through online ordering. For large orders or locations outside our service area, please contact our team for a quote.
• The following postal code regions are in Tri-County Supply Service Area:

48002	48331	48108	48504	48201	49272
48088	48436	48180	48912	48304	48076
48164	48854	48229	48047	48370	48141
48215	48025	48346	48118	48529	48208
48323	48096	48455	48189	49240	48313
48414	48169	48882	48240	48067	48382
48836	48223	48038	48359	48128	48821
48003	48334	48109	48505	48202	49277
48089	48438	48183	48915	48306	48080
48165	48854	48230	48048	48371	48143
48216	48026	48348	48120	48532	48209
48324	48098	48462	48192	49251	48314
48418	48170	48892	48242	48070	48383
48837	48224	48041	48359	48130	48821
48005	48335	48111	48506	48203	49283
48091	48439	48184	48917	48306	48081
48165	48855	48234	48050	48374	48146
48217	48030	48348	48122	48808	48210
48326	48101	48473	48193	49254	48315
48428	48174	48895	48243	48071	48386
48840	48225	48042	48360	48135	48823
48009	48336	48111	48507	48204	49285
48092	48439	48185	48933	48307	48082
48167	48857	48235	48051	48375	48150
48218	48033	48350	48124	48813	48211
48327	48103	48473	48195	49259	48316
48429	48175	48906	48243	48072	48387
48842	48226	48043	48362	48137	48823
48015	48340	48114	48509	48205	48083
48093	48440	48186	49201	48309	48152
48167	48864	48236	48062	48377	48212
48219	48034	48353	48125	48816	48317
48328	48104	48502	48197	49264	48390
48429	48176	48910	48301	48073	48824
48842	48227	48044	48363	48138	48084
48017	48341	48115	48519	48206	48154
48094	48442	48187	49202	48310	48213
48168	48864	48237	48065	48380	48320
48220	48035	48356	48126	48819	48393
48329	48105	48503	48198	49269	48825
48430	48178	48911	48302	48075	48085
48843	48228	48045	48367	48139	48158
48021	48342	48116	48519	48207	48214
48095	48451	48188	49203	48312	48322
48168	48872	48238	48066	48381	48411
48221	48036	48357	48127	48820	48827